Got sucked into a contretemps in an online community today. I try not to become indignant when folks are narrow-minded. Sometimes I let my emotions get the best of me, and end up feeding a troll. So what do you do when someone in what was supposed to be a professional venue speaks in a [...]
Back when I was angrier, I used to say “Never argue with an idiot; they’ll drag you down to their level, then beat you with their expertise.” How do you avoid getting sucked into pointless flame wars, especially the kind that happen via email at the office, but also the kind that happen at your [...]
Intent is a powerful tool. In the ‘trust tree’ it’s the trunk—the only portion that’s partly invisible, partly visible. Our intent begins inside, then becomes evident to others.
anger arguing argument assumption assumptions background books brevity challenges communication embarrassment expectations family fear generosity giving honesty indignation intent intentions joel d canfield Karen Lynn last word lie logic lying manners no passion perception perceptions process psychology punctuation quote reading reality semicolon simplicity sources stress trolls truth writing yes
